Testimonials | ideas interactive

Ideas Interactive has provided tailored solutions to meet the unique training and communication needs of numerous companies. The companies below each had very different training challenges. Read below to find out how our services successfully met a specific training challenge or to read our client's feedback on our services.

“I felt that ideas interactive provided excellent consulting services in the area of instructional design, facilitation and project leadership. I especially appreciated how fast Heather Connell-Brown learned the business background required to design and develop a successful training program as well as her creativity and her continued focus on improving the performance of the learners on the job.”

Louise Leone, Recruitment and Training Manager

Automotive Retail Division

Imperial Oil

The Business Need
Harris Bank, a financial services institution based in Chicago, Illinois, wished to completely reorganize and re-energize the training of its customer service staff.

The Solution
Together with the Harris Bank Learning for Success Team, we analyzed the training needs of Harris Bank employees and proceeded to build a new and comprehensive training system, complete with career learning paths, learning pieces, progress checks and accreditation mechanisms. Together we then transformed the employee learning experience by designing and developing a self-paced, interactive learning web site that enables employees to more effectively develop the knowledge and skills they require to provide excellent customer service.

"Ideas Interactive also developed, designed and delivered a coding course to the Learning for Success team at Harris Bank. Currently, Ideas Interactive is working on a number of new initiatives, including the design and development of another web site and conducting a Needs Assessment for the development of the Harris Branch Managerial curriculum.

"Ideas Interactive's performance on these projects has been superb. Challenging timelines are presented and consistently met. Strong communication with Harris is presented at every level of the projects as well as a strong, creative approach to design, delivery and implementation of delivery solutions."

Mary Lynn Ozga

Learning for Success Team Leader
Institute for Learning, Harris Bank

"Our team felt that Heather Connell-Brown's support and performance was excellent. Heather worked within some very tight time lines and always provided valuable insights and recommendation to move ahead to the next step. It was a pleasure working with Heather and I welcome the opportunity of working with her in the future."

Anne Miller, Vice President
Sales Force Effectiveness

Bank of Montreal

"Heather and her team provide us with expertise in instructional design. We recently worked together to provide one of our Fortune 500 clients with an integrated training program for the launch of a new initiative that included a training guide for their internal customers, training tools, reference cards, a video and a workshop.

Heather and her team showed an exemplary commitment to providing an excellent program in the face of very tight timelines on time and within budget. All of the materials received high ratings and the client was extremely satisfied.

Heather Connell-Brown provides excellent instructional design expertise and we were consistently impressed with what she and her team were able to deliver."

Marty Teplitsky, President

AUDIENCE Communications

The Business Need
Before launching its new commercial client call centre, mbanx Direct needed to thoroughly train employees for a brand new role. The role would require the mastery of a wide range of knowledge and skill areas, including knowledge of new and existing products and services, excellent client service skills, and the proficient use of sophisticated new technology.

The Solution
In partnership with the mbanx learning team, we determined that facilitated learning was the best approach. We then designed and developed a detailed, comprehensive and multi-faceted training program that enabled employees to develop the knowledge and skills they required to excel in this new role. The program proved so successful that mbanx Direct engaged ideas interactive to adapt the program for subsequent training needs.

"Heather repeatedly gave a stellar performance amidst much ambiguity and a high rate of change. Her strong project management skills allowed her to manage a wide variety of tasks while keeping all other team members to meet the extremely tight timelines. Heather's strength as an Instructional Designer when changes in the project requirements that learning program components be redesigned at the last minute."

Joanne Jardine,
Senior Manager, Learning Solutions
Bank of Montreal, mbanx Direct